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FAQs

Below is a list we have compiled of questions we are asked on a regular basis. If your question isn't listed below, please get in touch and we'll be happy to answer any queries you have.

I'm after a competent Painter and Decorator. How much experience do you have and how long have you been working in this trade?

The founder of The Decorator Guys, Sean Cox, has many years of experience as a Painter and Decorator. Before relocating to Britain, from South Africa, Sean own a very well establish painting & Decorating business within the Mother City of Cape Town, with the same passion and drive began the new adventure of The Decorator Guys.

Do you have any reviews I can read?

We sure do. Feel free to check out some of them here.

Do you provide free quotations?

Yes. You can call to discuss your needs and to arrange a no obligation appointment absolutely free of charge.

What is your service area?

Based in Bournemouth, we provide services to not just the city itself but also surrounding towns, villages and counties. We have been proudly servicing much of the South West since our inception.

What are some other services you provide?

We provide everything from painting to wallpapering, wall coverings, plastering and more. Whether you want a feature wall installed or you want a full overhaul and redecoration, we have what you’re looking for.

Are you insured?

Full Public Liability Insurance is in place and we are happy to show you our Insurance Certificate on request for your peace of mind.

How Does Payment work?

  1. You will pay for your decorating in 3 stages, booking deposit of £30.00 towards securing your chosen project dates. This deposit will be taken off the amount owing towards the cost of your materials or cost of labour. If you wish to cancel your project, we will need a maximin of 72 hours’ notice prior to your starting date to be able to process your £30 booking deposit. Late notice of cancellation will lead to lose of deposit.
  2. Material Payments are to be paid in full on the starting date of your project. Supplier receipts can be provided for your personal keep.
  3. Final Payment is to be paid in fill upon the completion of your project.
  4. When making any payments please make to use your invoice number as a reference for your payment.

What payment methods do you accept?

We accept cash, debit, credit and bank transfer. We only accept PayPal for small payments such as deposits.

Are there any hidden charges such as Vat etc.

We are not VAT registered so no VAT will be added to the final bill.

What paint do you use? Can I choose my own?

Yes you can choose your own, but rest assured we use the highest quality paint available and properly dispose of cans and leftovers afterwards in keeping with environmental regulations. However, if you choose to select your own paints, we will work with those, although our disposal guarantee may not apply.

Do you provide decorating tips or consultations?

Yes. If you would like to discuss a full overhaul or small decorative idea, feel free to get in touch with us to go over your vision and ideas.

How many people will my job take?

Depending on the size of the job it could take anywhere from one to several people. We can discuss the size of the job in your consultation so that you are more aware of the level of work that may be required but normally it will only be myself and Jonathan.

Do I need to provide floor coverings?

No. We provide, set up and clean up all coverings for furniture and floors.

Do you provide paint colour samples for me to try?

Yes, we do but this is only provided once the labour estimate has been approved, we will organise for our suppliers to post 4 sample colours of your choice to your selected address, free of cost. If after you have gotten your full estimate including paint prices and you don’t wish to move forward with your decorating you will be charged for the selected 4 sample colours and postage fees.

Plant hire and its prices?

The hiring of plant equipment (ladders, Towers, etc) are charged to you as the client at a daily or weekly third-party price. This will be clearly visible on your estimate and is subject to availability.

My property does not have a designated parking bay?

It's the responsibility of you as the client to organise a parking permit for us to place on our van. This can be arranged by contacting your local council or doing it online.

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